Vivantio offers a robust and highly configurable enterprise service management platform designed for service teams looking to move beyond basic ticketing. Tailored for organizations of all sizes, Vivantio empowers service teams to streamline workflows, enhance collaboration, and improve overall efficiency. Key features include AI-powered automation, ITIL alignment, and cross-functional service integration, ensuring teams from IT to HR and Facilities can work together seamlessly.

What are the main features of Vivantio?

Customizable Enterprise Service Management

Vivantio allows service teams to create tailored environments that fit the specific needs of their organization without the complexity of coding. From IT to HR, Finance, and Facilities, every department can centralize service requests and management processes.

• Configure ticket types, workflows, and automations to fit your organization's unique requirements
• Support for cross-department collaboration while safeguarding data privacy
• Personalize user workspaces with role-based permissions and SLAs

AI-Driven Automation and Analytics

Vivantio leverages AI to boost productivity and streamline service processes. Its automation tools enable teams to route tasks efficiently, minimize human error, and focus on higher-level issues.

• Automatically generate feedback and insights from AI-powered analytics
• Route tickets based on predefined business rules and escalation paths
• Analyze customer sentiment to improve overall service delivery

IT Service Management (ITSM) and Asset Management

Vivantio's ITIL-aligned IT Service Management ensures IT departments can efficiently handle incidents, changes, and service requests while tracking assets to prevent issues before they arise.

• Manage IT services using best-practice ITIL workflows
• Use asset discovery to maintain an up-to-date inventory of IT equipment
• Automate change management processes for seamless onboarding or system updates

Omni-channel Support and Self-Service Portals

Improve customer experience and service efficiency with Vivantio’s omni-channel support, allowing seamless integration with various communication platforms like email, WhatsApp, and SMS.

• Provide self-service portals for customers to submit requests or search knowledge base articles
• Integrate multiple communication channels to streamline customer interactions
• Automate surveys to gather feedback on customer satisfaction

Advanced Integrations and API-First Architecture

Vivantio offers extensive integration capabilities, allowing businesses to connect with other critical tools and systems effortlessly. Whether through native connectors or custom-built APIs, Vivantio ensures smooth interoperability.

• Connect with over 600 business applications through out-of-the-box integrations
• Use webhooks and webMethods for low-code integration with other platforms
• Build custom middleware using Vivantio's comprehensive REST API

Vivantio delivers an enterprise-grade service management solution that is easy to implement and scalable for growing organizations, making it a trusted choice for IT, customer service, and cross-functional teams.